Refund Policy

Last Updated: February 1, 2026

This Refund Policy applies to all purchases made from velorelondon.shop, operated by ROTARY WIFI EMPIRE LLC, doing business as Velore London.

1. Returns

We accept returns within 14 days of delivery. Items must be unused, in original packaging, and in the same condition as received.

2. Non-Returnable Items

• Used or damaged products
• Sale or clearance items
• Gift cards
• Personalized or custom items

3. Refund Process

Once your return is received and inspected, we will notify you of approval or rejection. If approved, your refund will be processed to the original payment method within 7–10 business days.

4. Shipping Costs

Return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.

5. Late or Missing Refunds

If you haven’t received a refund yet, check your bank account and contact your payment provider.

6. Exchanges

We only replace items if they are defective or damaged. Contact us for assistance.

7. Contact

For all refund or return requests, email:
contact@velorelondon.shop